Return & Exchange

RETURNS

In the unlikely event you are not 100% satisfied with our art, you have the option to have our Customer Service Department process an exchange or issue you a Returns Good Authorization (RGA) for a refund within seven days of receiving your order. Refunds are processed less the actual shipping & handling costs to ship the order to you. All returns or exchanges must be sent to us freight prepaid, utilizing the original packaging to ensure it arrives to our facility damage-free. Please contact our Customer Service Department by e-mail or telephone to receive return / exchange instructions. We are not able to accept returns of our art that have been altered in any way by the customer. All custom orders, including color changes, custom sizes or any custom changes requested by the customer may only be returned for a store credit. In the event we are custom framing your arts, all framed arts are final sale. Please note that for international orders, any of the following charges paid by the customer are not refundable: customs fees, import duties, and taxes.

What should I do if I receive a damaged piece of art? We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at support@ibrilliantart.com. Please save the box and all packaging material; we must have these items in order to process the claim.